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Terms and Conditions

Please read the terms and conditions carefully before using poochnaturalliving.com. The Pooch Natural Living website and services are provided by Pooch Natural Living, LLC (“Pooch Natural Living”, “we” “us” or “our”). These terms and conditions (these “Terms and Conditions”) govern your (“you” or “your”) access to and use of the poochnaturalliving.com website (the “Website”) and all services provided by Pooch Natural Living via the Website including without limitation our retail product and monthly product (collectively, the “Services”). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.  If you disagree with any part of the terms then you may not access the Service. We may update theses terms from time to time on this site. You are advised to review these terms periodically for any changes. 

Limitation of Liability

In no event shall Pooch Natural Living, LLC or its officers, directors, employees, or affiliates be liable to any user of this website or any other person or entity for any direct, indirect, special, incidental, consequential or exemplary damages (including, but not limited to, damages for loss of profits, loss of data, loss of use, or costs of obtaining substitute goods or services) arising out of the use, inability to use, unauthorized access to or use or misuse of the products or the website or any information contained thereon, whether based upon warranty, contract, tort (including negligence), or otherwise, even if has been advised of the possibility of such damages or losses. You agree Pooch Natural Living’s total cumulative liability in connection with these terms and conditions, the website, the content, or any product or services whether in contract, tort, or otherwise, shall not exceed the amount you paid to Pooch Natural Living in the then-prior calendar month.

 

Membership Login

Membership Login is enabled for consumers to check on the status of their order, browse through past purchases, and store their information for a faster and easier checkout process. Membership login is required to participate in the Pooch Membership Plan program. You are responsible for protecting your login and password from unauthorized use, and you are responsible for all activity that occurs on your account (including without limitation financial obligations). We are not responsible for losses or damage caused by your failure to safeguard your login and password. It is the consumer’s responsibility to maintain their account login email and password up to date. Not having access to your account does not constitute a viable reason for not canceling subscription renewals in a timely manner as specified by Pooch Natural Living’s policy.

 

Refund Policy

Unfortunately, there are no refunds once orders have been shipped.  Store credit is available. In the event where store credit is not an option, Pooch Natural Living, LLC encourages paying it forward by donating any treats to other dogs in the family, friends, and/or shelter. 

Pooch Membership Plans

Pooch Natural Living provides a subscription service (Pooch Membership Plan) for monthly delivery of canine-related products for your dog or as a gift to other dog owners. Access to the Website, use of the Services, and purchase of the Products is subject to these Terms and Conditions and the Pooch Natural Living, LLC Privacy Policy available on the Website. Please see Pooch Membership Plan: Terms and Conditions for further details.

Billing/Payment

Pooch Natural Living, LLC accepts PayPal and Stripe via their website. The consumer has the option to use their debit card and credit card through PayPal or Stripe to purchase any retail item and/or Pooch Membership Plans. Payments must be received before any orders can be processed and fulfilled. All financial matters regarding your information are subject to the conditions of the third party payment service provider’s terms of service.

Links to Third-Party Websites

This Website may contain links to third party Websites that are provided to you as a convenience. Any outside Website accessed from our Website is independent from Pooch Natural Living, LLC, and we have no control over the content of such Websites. We are not responsible for the content of any linked Website or for any loss or damage incurred in connection with your use such links or dealings with the operators of such third party Websites.

 

Shipping and Risk of Loss

Unless otherwise indicated, shipping will be charged. Shipping rates vary depending on the total amount at checkout. Shipping dates and/or arrival times are only estimates. In certain cases, delivery may be delayed due to acts beyond our reasonable control, which may include, but not limited to, weather, power outages, shut downs, governmental actions or similar acts. For loss/damage claims, you must notify Pooch Natural Living, LLC within 30 days of the date purchase if you believe your order is missing or damaged. Replacement of any items purchased and credits to your account for shipped merchandise claimed as not received are subject to an investigation, which will include postal service investigation. Pooch Natural Living, LLC will adjust your account to our discretion. Repeated claims of undelivered merchandise may result in the cancellation of any membership plans.

 

Website Content Restrictions

Users have a personal, non-transferable, non-exclusive right to access and use the Content of this Website subject to these Terms and Conditions. The term “Content” means all information, text, images, data, links, software, or other material accessible through the Website or Services. You are restricted from publishing any Website material in any other media. You are restricted from selling, sublicensing and/or otherwise commercializing any Website material. You are restricted from publicly performing and/or showing any Website material. You are restricted from using this Website in any way that is or may be damaging to this Website. You are restricted from using this Website in any way that impacts user access to this Website. You are restricted from using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity. You are restricted from engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website. You are restricted from using this Website to engage in any advertising or marketing.

Disclaimer of Warranty

You are solely responsible for determining if the products are suitable for use or consumption by your dog. We are not able to provide any assurances regarding allergies. Under no circumstances will we be liable for any loss or damage caused by your use of the products or your reliance on information in any content on this website. EXCEPT AS EXPRESSLY PROVIDED HEREIN, ALL PRODUCTS SUPPLIED, AND ALL TEXT, IMAGES, AND OTHER INFORMATION ON OR ACCESSIBLE FROM THIS WEBSITE ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SPECIFICALLY, BUT WITHOUT LIMITATION, POOCH NATURAL LIVING DOES NOT WARRANT THAT: (i) THE INFORMATION AVAILABLE ON THIS WEBSITE IS FREE OF ERRORS; (ii) THE PRODUCTS OR SERVICES ARE NOT DEFECTIVE; (iii) THE FUNCTIONS OR SERVICES (INCLUDING BUT NOT LIMITED TO MECHANISMS FOR THE DOWNLOADING AND UPLOADING OF CONTENT) PROVIDED BY THIS WEBSITE WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS; (iv) DEFECTS WILL BE CORRECTED, OR (v) THIS WEBSITE OR THE SERVER(S) THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

 

Limitations Regarding Published Blogs

Pooch Natural Living, LLC offers information and advice throughout the site, which includes blogging information to pet parents for educational purposes only. Any outside resource will be referenced at the end of the blog article. Any information offered through this site is not intended to diagnose, treat or cure your pet and is not a substitute for veterinary care provided by a licensed veterinarian. For any medical or health related advice concerning the care and treatment of your pet contact your regulator veterinarian or local animal hospital.

Contact information

If you have any questions about these Terms and Conditions, please contact Jennifer at bark@poochnaturalliving.com

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