top of page

Guidelines

Pooch Membership Plans

Payments/Cancellations

  • Payments must be received every month before orders are shipped. 

  • Members will be automatically charge monthly starting from the first date of purchase upon enrollment. Members will be charged every month on the day the enrollment started. Example: If membership enrollment began on September 25th, next payment will be scheduled on the 25th of every month

  • Automated (billing) dates cannot be changed once the member enrolls in a membership plan

  • Once enrolled in a plan, the member cannot change the plan type unless there is a cancellation. 

  • If members cancel the Pooch Membership Plan before their 12 month agreement, they will forfeit any outstanding complimentary bags of treats and/or discounted Pupcakes (please see below for rules on complimentary bags of treats and discounted Pupcakes)

  • Canceled plans must be annulled 10 days before the automated billing date that the member has enrolled. Cancellation must be done by contacting Jennifer at bark@poochnaturalliving.com. Once a member is charged for the month, Pooch Natural Living is unable to refund any orders that a member may wish to cancel for the month. 

Orders/Shipments  rates

  • Initial order: Please allow 5 business days (excluding weekends and holidays) for orders to be processed and fulfilled. Estimated shipping is 3-5 days.

  • Monthly orders: Please allow 3 business days (excluding weekends and holidays) for orders to be processed and fulfilled.

  • Shipping rates are reduced at a lower cost with membership plans at $8/month which is included in each plan. Estimated shipping is 3-5 days.

Complimentary bags of treats

  • Wiggle Butt Plan: The first complimentary bag of treat will be shipped on the 3rd month after enrolling in the membership plan. The second complimentary bag of treat will be shipped on the 6th month. The third complimentary bag will be shipped on the 12th month. These complimentary bags of treats will be shipped along with the pre-paid monthly orders. 

  • High Paw: The first complimentary bag of treat will be shipped on the 3rd month after enrolling in the membership plan. The second complimentary bag of treat will be shipped on the 6th month from the date of enrollment. These complimentary bags of treats will be shipped along with the pre-paid monthly orders.   

  • Tail Chaser: The first complimentary bag of treat will be shipped on the 3rd month after enrolling in the membership plan. The second complimentary bag of treat will be shipped on the 6th month from the date of enrollment. These complimentary bags of treats will be shipped along with the pre-paid monthly orders.   

 

Pupcakes

  • Discounted Pupcakes (4 count/box) can only be ordered one month at a time until the number of orders are exceeded based on the plan the member picked.  Multiple orders of discounted Pupcakes in a month is not allowed. Members can choose to order extra boxes of Pupcakes at regular price of $20.00 if the number of discounted pupcakes exceed. 

  • The Pupcakes are carefully packaged and shipped in an insulated box with an ice blanket to keep cold (the ice blanket is reusable). The Pupcakes will require refrigeration upon arrival. Due to the special packaging, the Pupcakes will ship separately from other treat orders. Shipping cost is an additional $8.99 at checkout. Estimated shipping is 3-5 days.  

  • Please allow 3-5 business days (excluding weekends and holidays) to prepare and fulfill order. 

  • Each member will receive a welcoming email including their promo code for the discounted Pupcakes. Please ensure to provide a valid email in order to receive the promo code for the Pupcakes.

 

One Free Month/Referral Credit

  • In order to receive a FREE month, the member must contact owner Jennifer via email at bark@poochnaturalliving.com with the friend’s first and last name including the friend’s phone number in order to verify the friend’s enrollment plan and approve the member’s credit for a free month of membership plan. The friend’s information will not be shared with a third party.

  • The friend must enroll in a 12 month membership plan before the member receives their credit. 

  • The member will receive a refund (based on their plan of choice) back on their credit card. The refund will be credited back to the member’s credit card within 5-7 business days.

  • Every member is allowed 1 FREE month once they refer a friend per a 12 month year cycle. Every member is allowed to refer a new friend every 12 month cycle.

  • Referred friend must choose a plan of the same or greater value of the member's current plan. 

Other Conditions

  • Each Pooch Membership Plan is bundled and rated a lower price not available to non-members. Each plan has its set price with its perks as mentioned above. Members cannot substitute a treat flavor for another. 

  • Discounted Pupcakes and Pooch Membership Plans cannot be combined with other sales and/or promotions from Pooch Natural Living, LLC.

  • All sales are final once it has been shipped.

  • If your dog(s) dislike the treats, Pooch Natural Living, LLC encourages paying it forward by donating any treats to other dogs in the family, friends, and/or shelter. 

  • These Guidelines are subject to change without notice. 

Contact Information​

If you have any questions about these Guidelines, please contact Jennifer at bark@poochnaturalliving.com

Please ensure to read Pooch Natural Living Terms and Conditions/Privacy Policy. 

bottom of page